Responsibilities: • Resolve customer inquiries and complaints via phone, email, mail, or social media. • Use telephones to reach out to customers and verify account information. • Greet customers warmly and ascertain the problem or reason for calling. • Assist with placement of orders, refunds, or exchanges. • Advise on company information. • Take payment information and other pertinent information such as addresses and phone numbers. • Place or cancel orders. • Answer questions about warranties or terms of sale. • Suggest solutions when a product malfunctions. • Handle product recalls.\n11. Work with customer service manager to ensure proper customer service is being delivered.\n12. Compile reports on overall customer satisfaction. Requirements: • High school diploma or equivalent. • Proven customer support experience or experience as a client service representative. • Track record of over-achieving quota. • Strong phone contact handling skills and active listening. • Familiarity with CRM systems and practices. • Excellent communication and presentation skills. • Ability to multi-task, prioritize, and manage time effectively. Preferred Skills: • Customer orientation and ability to adapt/respond to different types of characters. • Excellent communication and presentation skills. • Ability to multi-task, prioritize, and manage time effectively. • Patience, empathy, and a unique ability to manage stress. • Strong negotiation and conflict resolution skills. • A sense of accountability and high personal standards. • Ability to work with a team and achieve shared goals. • Quick decision-making and problem-solving abilities. • Excellent time management and organizational skills. • Ability to work in a fast-paced and high-volume environment.',